Frequently Asked Questions

We answer some common questions about our company and services.

What Is the Standard Turnaround Time?

At Garber Metrology, our standard turnaround time is five business days, which applies to all the equipment received at our facility for calibration services. We take pride in providing quick lab calibration turnaround times for various instruments, sometimes exceeding these usual turnaround times.

Do You Offer Expedited Service?

Yes, Garber Metrology offers expedited services at additional charges. We have one-day, two-day and three-day turnaround options with overnight shipping capabilities for customers who want to receive their equipment sooner.

Do You Offer Pickup and Delivery?

Yes, we provide regional pickup and delivery services. If you are a local company, we can calibrate your instruments on-site or transport them to our temperature-controlled and accredited calibration laboratories. Regional customers can choose to ship their instruments to us. After calibration, we return them through your shipping choice.

How Do I Access My Certificates of Calibration?

To access your certificates of calibration, you can request a login to enter our Customer Portal and download your certificates. You can also contact customer service at 717-393-1708 for assistance.

What Is the Difference Between ISO Accredited vs. ISO Compliant Calibration?

The difference between International Organization for Standardization (ISO) accreditation and ISO compliance lies in the level of recognition and certification the calibration process has undergone. For ISO accreditation, a recognized accreditation body asses the calibration laboratory’s procedures, equipment and personnel to ensure they meet the requirements. Accredited laboratories provide a higher level of confidence in the reliability and accuracy of their calibration services.

At Garber Metrology, we are ISO 9001 registered by National Quality Assurance (NQA) and ISO/IEC 17025 and ANSI/NCSL Z540-1-1994 accredited by the ANSI National Accreditation Board (ANAB).

ISO compliance, on the other hand, means that an organization’s procedures follow the guidelines and requirements of relevant ISO standards. For ISO compliance, the calibration has not been assessed or certified by an external body. The laboratory or organization declares it is ISO complaint based on internal audits.

What Type of Instruments Do You Calibrate?

At Garber Metrology, we calibrate all weighing and measuring equipment across all industries. These include:

• Pressure and vacuum items: Pressure gages, manometers and vacuum gages
• Torque instruments: Torque sensors, torque wrenches, torque screwdrivers and torque multipliers
• Electronic testing equipment: Digital multimeters, scopemeters, ionizers, megohmmeters and more
• Fluid property and volume instruments: Graduated cylinders, pipettes, breakers and viscometers
• Humidity and temperature equipment: Thermometers, ovens, refrigerators, thermocouples, freezers and thermohygrometers
• Dimensional instruments: Calipers, gage blocks, length standards, micrometers, optical comparators and threaded and plain gage
• Scale and balance equipment: Counting scales, balances, bench scales, floor scales and truck scales

You can view our full list of capabilities here.

What Areas Do You Service?

Garber Metrology offers its services in various areas, including but not limited to Pennsylvania, Maryland, New Jersey, New York, Virginia, Connecticut and Delaware. With our shipping option, we can service any company based in the U.S. when you send your items to our accredited calibration laboratories.

How Do I Ship My Equipment for Calibration?

To submit your equipment or instruments for calibration, pack them in a secure box or shipping container. Send them with a packing list, including the identity numbers and a description of the items. You should then ship them to:
Attn: Calibration Dept.
520 E Oregon Rd.
Suite 101
Lititz, PA 1754